To add a new question go to app settings and press "Manage Questions" button.

AIS SIM2FLY COVERAGE UPDATE : FROM 01 FEB 2020 FOR ASIA/AUSTRALIA and other countries ( 25 Countries) 1.Australia 2. Bangladesh 3. Brunei 4. Cambodia 5. China 6. Hong Kong 7. India 8. Indonesia 9. Israel 10. Japan 11. Kazakhstan 12. Laos 13. Macau 14. Malaysia 15. Myanmar 16. Nepal 17. Pakistan 18. Philippines 19. Qatar 20. Singapore 21. South Korea 22. Sri Lank 23. Taiwan 24. Thailand 25. Vietnam FOR GLOBAL COVERAGE ( + 104 COUNTRIES) 1. Aland Islands 2. Albania 3. Argentina 4. Armenia 5. Australia 6. Austria 7. Azerbaijan 8. Bangladesh 9.Belarus 10. Belgium 11. Brunei 12. Bulgaria 13 Cambodia 14. Canada 15. Chile 16. China 17. Colombia 18. Croatia 19. Czech Republic20. Denmark21. Egypt 22. El Salvador 23. England 24. Estonia 25. Faroe Islands 26. Fiji 27. Finland 28. France 29. Germany 30. Ghana 31. Greece 32. Guam 33. Honduras 43. Hong Kong 35. Hungary 36. Iceland 37. India 38. Indonesia 39. Ireland 40. Israel 41. Italy 42. Japan 43. Kazakhstan 44. Kuwait 45. Kyrgyzstan 6. Laos 47. Latvia 48. Liechtenstein 49. Lithuania 50. Luxembourg 51. Macau 52. Macedonia 53. Malaysia 54. Malta 55. Mexico 56. Montenegro 57. Myanmar 58.Nepal 59. Netherlands 60. New Zealand 61. Nigeria 62. Northern Cyprus 64. Northern Ireland 64. Norway 65. Oman 66. Pakistan 67. Papua New Guinea 68. Paraguay 69 .Peru 70. Philippines 71. Poland 72. Portugal 73. Puerto Rico 74. Qatar 75. Romania 76. Russia 77. San Marino 78. Saudi Arabia 79. Scotland 80. Serbia 81. Singapore 82. Slovak Republic 83. Slovenia 84. South Africa85. South Korea 86. Spain 87.Sri Lanka 88. Svalbard and Jan Mayen 89. Sweden 90. Switzerland 91. Taiwan 92. Thailand 93. Tonga 94. Turkey 95. UAE 96. Uganda 97. Ukraine 98. United States of America 99. Uruguay 100. Uzbekistan 101. Vantican City 102. Vietnam 103. Virgin 104. Islands Wales

We offering the following Top-up: ASIA/Australia including +25 Countries including Thailand Option A: PHP 300 = 1GB 2-days Option B: PHP 600 = 4GB 8-days Option C: PHP 750 = 6GB 10-days Option C1: PHP 900 =7GB 10-days GLOBAL COVERAGE: + 104 Countries including Thailand Option C2: PHP 600 = 1GB 3-days Option D : PHP 1,550 = 4GB 15-days Option D1: PHP1,650 = 6GB 15-days Option D2: PHP1,900 = 7GB 15-days Option E : PHP 5,400 = 15GB for 1 Year Option E1: PHP 10,400 = 30GB for 1 Year Option E2: PHP 15,300 = 45GB for 1 Year

Yes, any valid AIS Sim2fly is available to top-up for in any package. example, while in Japan you purchase Asia/Australia coverage then your next destination is United State of America (USA) just purchase any global coverage package then next time you can still load Asia/Australi coverage.

We understand that mistakes can sometimes happen during the top-up process and our team always does what it can to rectify such issues. When it comes to wrong number top-ups or the SIM is defective but ACTIVE, our options are very limited. As soon as a transaction is completed, credit is applied by the operator to the listed number, which means we cannot retrieve the credit amount. Unfortunately, this means we are unable to reverse top-ups, or refund credit that was sent to a wrong number or defective SIM .

SHOREACCESS can TOPUP any valid AIS SIM2FLY with any package regardless if your SIM Card is purchased to a different seller. SHOREACCESS TOPUP service is available in our FB 24/7 365 days. TOP-UP PROCEDURE 1. Please provide the SIM Card mobile number (10 digits) (To verify the SIM card number please dial *545# then call). 2. Send the proof of payment (copy of receipt) in our FB messenger. Note: Family or friends or crew can transact with us by sending the mobile number and proof of payment. 3. Upon receiving your payment we will process the TOPUP direct to the Seafarer SIM card and will send the TOPUP transaction receipt to FB messenger. For manual TOPUP the SIM will receive an SMS notification. Note: For automatic TOPUP, you will not receive any notification, but you can verify the TOPUP package by the dial to check your remaining data allowance: Please dial *111*6# then call. 4. For manual activation – we will provide the corresponding activation dial code, please dial the code to activate or start the package. 5. You will receive another notification once the dialing code is activated successfully stating the details of the activated package and package validity.

SHOREACCESS payment later TOPUP system latest policy as follows: Shoreaccess acknowledges the importance of communication for crew onboard. We offer Top-up now and pay later. Please choose from the following method of payment. A) For Vessel calling in Japan Ports: ShoreAccess head office in Japan is managing our clients visiting in Japan Ports, with our connection to local ship agents in any ports in Japan we will provide you the instruction by ship email or crew personal email on how to remit your payment. B) Another payment method We provide a 30-credit to every ship it means you can request a top-up in advance and pay within 30 days with the following option. Credit Card/debit card Bank remittance through your manning agencies or your representative. For Vessel with a disembarking crew, you can send the payment to any of the repatriating crew and delivery the payment in our office or remit to our designated bank.

How to Order SIM Cards in Japan? Our Head office in Japan managing all orders for Japan clients especailly for Vessel calling in any Ports in Japan. Please follow the following procedure: Send your SIM Order request by E-mail to info@shore-access.com and shoreaccess305gmail.com. We need an official transaction VIA email for delivery in Japan and other countries. SIM Card delivery charge is $10.00; this includes a return envelope ( LETTER PACK) for mailing your payment. The delivery charge is FREE for the order of more than 10 Pcs. Of SIM Cards. We can send the SIM Cards in a document business envelope size folder. Please advise full agent details, including ZIP Code and telephone number Advise Vessel latest ETA/ETB/ETD, send us your itinerary in next Port in case delivery in first port is not possible. Provide your schedule in advance for the timely delivery. We apologizse the duet to COVID-19 our shipping to other countries is termpoarily suspended.

As our support to crew on board, We can deliver the SIM card through your manning agency, joining crew can hand carry the SIM then disembarking crew can remit the payment or deliver to our office. Please provide agency complete address, contact person and Telephone number Advise date of embarkation. Number of SIM card and type of package We will deliver the SIM to your agency with FREE! delivery charge. For Security protection, the SIM is NOT Active. please send us an email with the SIM Card number once you received the SIM. Please advise the SIM you want to use immediately. We can activate the SIM as we receive your email notification. For payment, please send it to the disembarking crew. You can pay in cash or remit to our bank account. For USD, please remit to our USD account. Please do not hesitate to contact us with any inquiries. or chat to our FB messenger: https://www.facebook.com/shoreaccessmarine/ Address: United Nations Avenue, 12/F Times Plaza Building ROOM 1243, Ermita, Manila, 1000 Metro Manila, Philippines. Office Hours: 6:30- 5:30 PM Monday to Sunday (Open daily) Mobile: 0916-773-1572/ 0933-8627632 / 0956-301-4876 Landline: +63-2-790-4145 / 790-4112 / 7904113

Ans: NO, expired SIM Card cannot be used again. We recommend you to keep your SIM valid by adding enough TOPUP for future use.

3UK Pay As You Go ( All-in-One and Three MBB) SIM Card is a multi-country SIM card which is aimed to provide worldwide data service which can be used in 71 countries worldwide and a UK phone number for voice calling. All the data usage from the package can be shared through all the supported countries.

Once you’ve made sure your phone is compatible, follow these steps to activate your SIM: Insert your SIM into your phone and switch it on. You may have a new Trio SIM or a regular single SIM. Please see the link below for more details. 3UK will text you to let you know when started activating your SIM. Make sure you keep your phone switched on while we connect you to the Three network. This should only take about 30 minutes but during busy periods it may take longer. 3UK will send you a second text telling you to turn your phone off and on again. Your SIM will be activated when you restart your phone. This will confirm with another text. Please remember that if your phone is 2G or hasn’t been unlocked then we won’t be able to help you. You’ll need to visit your phone manufacturer's website. Trio SIM.

3UK Go Roaming + 71 Countries. Aland Islands, Australia, Austria, Azores, Balearic Islands, Belgium, Brazil, Bulgaria, Canary Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, El Salvador, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guatemala, Guernsey, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Isle of Man, Israel, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Netherlands, New Zealand, Nicaragua, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Reunion, Romania, Saint Barthelemy, Saint Martin, San Marino, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, United Kingdom (England, Scotland, Wales, Northern Ireland), United State of America, Uruguay, U.S. Virgin Islands, Vatican City, Vietnam

3UK SIM Pay As You Go offers two different types of SIM. one is All-In-one and ThreeMBB ( Mobile broadband. SIM card validity and Top-up is the main difference for both SIM card. a) All-in-One SIM this SIM is valid only for 30 days with call/text and data and can only be used in smartphones. Top-up /Add-on package for All-in-One SIM is more affordable comparing with ThreeMBB SIM. b) 3UK internet with legs (ThreeMBB) is 3UK Pay As You Go designed for Mobile broadband but can also be used in the smartphone Shoreaccess offers two types of ThereeMBB SIM. 1)12GB for 12months ( 1 year) 2) 24 GB for 24 GB for 24 months (2 years). Top-up/Add-on for ThreeMBB is more expensive comparing with All-In-One. Available Top-up/Add-on is only valid for 30days.

For All-In-One Type of SIM. Option 1: $14.00 or Php 750 = 4GB 30days Option 2: $22.00 or Php 1,190 = 10GB 30days Option 3 :$30.00 or Php 1,620 = 12GB 30 days FOR 3UK TheeMBB SIM Card Type of SIM: 12GB 1 Year and 24GB 2 Years OPTION A: 1 GB 30-days: (£10): $14.00 or Php 750: OPTION B : 3GB 30-days: (£15) $22.00 or PHP 1,190 OPTION C : 7GB 30-days: :(£30) $44.00 or PHP 2,350 (Note: The Add-on voucher for 7GB 30 days require £25.00 voucher but here is no available TOPUP to this value. Therefore, you need to purchase a £30 to avail this OPTION. Remaining £5.00 will remain in your account after converted to add on)

3UK Top-up is a 16 digits Voucher PIN Number equivalent to the amount paid. This top-up value needs to convert into an add-on package. Shoreaccess can convert your Top-up into an add-on package upon request. The VOUCHER number can also process by 3UK users in the following method. Method 1 - By calling 3UK technical support from your 3UK number Dial 444 from your Three mobile to activate it Enter the correct 16-digit code Next, try activating the top-up again. If it still doesn't work call us on 333 (free from your Three mobile) or 0333 338 1001 (standard rates apply) (5p per minute from a BT landline, other networks may vary). If you're trying to top-up using a registered card either by calling 444 or using My3 check the following: Method 2 – By login to your 3UK account. Method 3- Process VIA Mobile apps ( Android and iPhone) LINK TO DOWNLOAD VIA GOOGLE PLAY LINK TO DOWNLOAD VIA APPLE STORE:

Top-up direct to your phone or through 16 digits voucher number normally don’t expire. But using the amount connecting to internet without converting to Add-on package has lesser Data plan. The following is basic charges without converting to add-on Call 3p a minute Text 2p per SMS DATA 1p for 1MB As an example, £10.00 top-up is equivalent to 1GB only if you directly use the package without converting into Add-on. While £10.00 Promo Add-on package is 4GB for 30 days. Add-ons are an enhanced version of PAY AS YOU GO TOP-UP designed to offer better value for your money. Instead of simply using your credit to pay for usage you get a bundle of minutes, texts and data to use within 30 days.

HOW TO VERIFY IF MY SIM CARD IS ALL-IN-ONE or THREEMBB (3MBB) You can verify your 3UK SIM Card type by following below procedure. a) All-in-One SIM is the SIM card with valid for 30 days when you originally purchased the SIM card or Blank SIM Card. Top-up/Add-on package for this type of SIM is more cheaper comparing with Three MBB SIM Card. Double Top-uo promo is applicable in this SIM. b) ThreeMBB ( Mobile Broadband ) SIM is the SIM Card with long expiry date from original purchased as example the 12GB 12 months and 24GB 24 Months SIM. This SIM is NOT recommended to Top-up and it is more cheaper to purchase a NEW SIM than to Top-up, however , you have an option to Top-upthis SIM. We recommend you to VERIFY your SIM Card whether it is All-in-One or 3MBB SIM by your self by following this Steps. Click this web link or copy this and paste to web browser: https://new.three.co.uk/account/anonymous-top-up?aemPath=anonymousTopUp&userType=Anonymous ENTER your 3UK SIM Mobile number ( 11 Digits)