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Troubleshooting Guide for Japan Unlimited eSIM

CASE 1: Network Signal is Present, but No Internet

Solution

Manually configure the APN settings. Follow the appropriate APN settings below, depending on your phone model.

There are two APN settings available, depending on your smartphone model. Ensure that each letter of the APN is entered correctly.

Here is the APN setting for 4G smartphones that do not support 5G.
Type
CHAP
Password
KpyrR6BP
User name
685840734641020@uno.au-net.ne.jp
APN
uno.au-net.ne.jp
Here is the APN setting for smartphones with 5G support.
Password
au
User name
au@uad5gn.au-net.ne.jp
APN
uad5gn.au-net.ne.jp

How to configure APN?

1.

Open Settings > Sim Manager > Choose your Japan Unlimited eSIM > Tap Access Point Names

JAPAN UNLI.png

2.

Tap the "+" sign or ADD new APN

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JAPAN UNLI APN 2.png

3.

Enter the correct details for APN settings > Tap Save

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JAPAN UNLI APN 3.png

4.

Make sure to use the NEW APN.

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JAPAN UNLI APN 4.png

iPhone / IOS

  1. In your phone's Settings, go to Cellular

  2. Select the your eSIM Plan

  3. Tap "Cellular Data Network"

  4. Configure the APN (Get the APN settings or information yo your provider)

Android

Google Pixel

  1. Open Settings and go to Network Settings or Connections

  2. Tap Mobile Network

  3. Tap the eSIM plan, then go to Access Point Names

  4. Tap Menu, then tap New APN

  5. Configure the APN (Get the APN settings or information yo your provider)

  6. Tap Save and Return to the previous screen and select the new APN.

  1. Go to "Settings" and Tap "Network & Internet" >  Select "Network & Internet."

  2. Select "SIMs"> and choose your eSIM Plan

  3. Open "Access Point Names"> Tap “Access Point Names (APN)”.

  4. Add a New APN: Tap "+" or "Add"> Configure the APN (Get the APN settings or information yo your provider)

  5. Save and Select APN: Tap the three dots (top right) and choose “Save.” Select the new APN from the list.

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